Terms of Service
This page sets out how billing, refunds and account deletion work. The full terms of use are being prepared and will be published before launch.
Plans and billing
DocVist has no free plan. Plans are billed monthly in advance through Stripe, and you can change or cancel your subscription at any time from the Subscription page. A downgrade takes effect at your next renewal.
Refunds
- First 7 days. Purchases are final, with one exception: within 7 days of creating your account you can cancel everything, delete the account and ask our support team by email for a refund of the payment made for that account.
- After the first 7 days. Payments are not refunded. Cancelling or deleting your account does not return the amount already charged for the current period.
- If you only want to stop paying, cancel your subscription instead of deleting the account. Your links keep working until the end of the period you already paid for, and you are not charged again.
Deleting your account
- Deleting the account is done from Settings and confirmed by an email link. Your shared links stop working as soon as you confirm, and your subscription is canceled.
- Your documents and data are permanently deleted 15 days after you confirm. Until then you can ask support to reverse the deletion.
- After the 15 days your data cannot be recovered.
Contact
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